🔓 Unlock the full profile of Ghinwa Krayem (Digital Dewa Official), including verified contact details, financial insights, and professional associations.
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Email: ghi***@*************f****l.***
Mobile: 7***9****0
Estimated Net Worth 💰 : ₹0 – ₹1000+ Cr (approx. $0 – $120M+)
Key Insights You Should Know About This Individual
- Ghinwa Krayem currently serves as the Chief Experience Officer (CXO) at Digital DEWA, a role held since February 2023, where strategic leadership focuses on enhancing customer experience and digital transformation initiatives within the organization.
- In addition to the CXO position, Ghinwa has been the Director of Experience Management at Dubai Electricity & Water Authority (DEWA) since June 2022, overseeing the integration of customer feedback into service improvements and operational strategies.
- Prior to the current roles, Ghinwa held the position of Director of Design & Digital Experience Hub at DEWA for over two years, where significant advancements in user interface and experience design were implemented to streamline customer interactions.
- Ghinwa's career at DEWA began as a Senior Manager in Digital Experience Management, where innovative digital solutions were developed to enhance service delivery and customer satisfaction metrics.
- Throughout the tenure at DEWA, Ghinwa has been instrumental in establishing a culture of quality and stakeholder happiness, serving as Senior Manager for Quality & Stakeholders Happiness Monitoring, which involved rigorous assessment and enhancement of service quality standards.
- Ghinwa's leadership in customer experience management has led to the successful implementation of various initiatives aimed at improving customer engagement and satisfaction, reflecting a commitment to excellence in service delivery.
- With a background in quality management, Ghinwa has contributed to DEWA's strategic objectives by ensuring that quality assurance processes are integrated into all aspects of service management, enhancing overall operational efficiency.
- Ghinwa's previous experience as a Quality Management Consultant has provided a strong foundation for developing and implementing quality frameworks that align with DEWA's vision of becoming a leading sustainable utility.
- In earlier roles at Orange, Ghinwa gained valuable experience in process engineering and quality administration, which has been pivotal in shaping a data-driven approach to experience management at DEWA.
- Ghinwa's ongoing commitment to professional development and innovation in customer experience continues to position Digital DEWA as a leader in the utility sector, driving forward-thinking strategies that prioritize customer needs and technological advancements.
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