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Email: eya**@g*r****.***
Mobile: ***3*6*1**
Estimated Net Worth 💰 : ₹0 – ₹1000+ Cr (approx. $0 – $120M+)
Key Insights You Should Know About This Individual
- Eyad Tachwali currently serves as the Vice President of Global Tech Advisory within the CIO Research Group at Gartner, a role held since September 2022, where strategic insights and guidance are provided to technology leaders globally.
- In the previous role as Director of Global Tech Advisory at Gartner, from September 2019 to September 2022, significant contributions were made in shaping research initiatives that addressed the evolving needs of CIOs and technology executives.
- Prior to joining Gartner, Eyad held the position of IT Business Partner for Customer Experience Solutions at Majid Al Futtaim, where efforts were focused on enhancing customer engagement through innovative technology solutions over a span of one year and two months.
- As Innovation Section Head at the Roads and Transport Authority for five months, strategic initiatives were implemented to foster innovation within the organization, contributing to improved public service delivery.
- During tenure as Senior Manager of Customer Experience Operations at noon, from October 2016 to January 2018, Eyad played a pivotal role in optimizing customer service processes, enhancing overall customer satisfaction and operational efficiency.
- Eyad's leadership as Senior Manager of Customer Analytics & Service Development at du from January 2014 to October 2016 involved leveraging data analytics to drive customer insights, which informed service development and marketing strategies.
- In the role of Manager of Retail Service Support at du, from September 2012 to December 2013, Eyad was instrumental in improving retail service operations, ensuring a seamless customer experience across various touchpoints.
- Eyad's career began at du as Team Leader of the Technology Service Desk, where from January 2009 to August 2012, foundational skills in technology support and team leadership were developed, setting the stage for future roles in customer experience and technology advisory.
- Throughout the career journey, a consistent focus on customer experience and technology innovation has been evident, with a track record of driving initiatives that align technology solutions with business objectives.
- Eyad Tachwali's extensive experience in technology advisory and customer experience positions him as a thought leader in the industry, contributing to Gartner's mission of providing actionable insights to technology leaders worldwide.
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