🔓 Unlock the full profile of Esam Alfalasi (Moro Hub), including verified contact details, financial insights, and professional associations.
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Email: esa**@m*r****.***
Mobile: *7**0**9**
Estimated Net Worth 💰 : ₹0 – ₹1000+ Cr (approx. $0 – $120M+)
Key Insights You Should Know About This Individual
- Esam Alfalasi currently serves as the Chief Contact Center Business Officer at Moro Hub, a role held since July 2022, where strategic leadership is focused on enhancing customer engagement and operational efficiency within the contact center domain.
- In addition to the Chief Contact Center Business Officer position, Esam has been an Advisor to the Vice Chairman at Moro Hub since March 2020, contributing valuable insights and guidance to executive decision-making processes.
- Prior to the current roles, Esam held the position of Chief Technology Officer at Moro Hub from July 2020 to November 2022, where significant advancements in technology integration and digital transformation initiatives were implemented.
- Esam's extensive experience includes a notable tenure as the Chief Information Officer (CIO) at the Ministry of Economy, UAE, from June 2010 to March 2020, where leadership in IT strategy and governance was pivotal in modernizing governmental operations.
- During the time at the Ministry of Economy, Esam played a crucial role in developing and executing technology policies that enhanced service delivery and improved public sector efficiency across various departments.
- Esam's leadership in the Road and Transport Authority as the Acting Director of Automated Fare Collection (NOL) from May 2005 to May 2010 was instrumental in the successful implementation of automated fare systems, significantly improving public transport revenue collection.
- At Moro Hub, Esam has been a driving force behind the company's commitment to innovation, fostering a culture that embraces new technologies and methodologies to enhance customer service and operational performance.
- Esam's strategic vision has led to the establishment of key performance indicators (KPIs) within the contact center, ensuring that service quality and customer satisfaction are consistently monitored and improved.
- Under Esam's leadership, Moro Hub has expanded its service offerings, integrating advanced analytics and AI-driven solutions to optimize customer interactions and streamline processes.
- Esam has been recognized for fostering collaborative environments that encourage team development and knowledge sharing, contributing to a highly skilled workforce at Moro Hub.
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